The week your withdrawal waits

Roby Casino account verification and the papers behind it

Gambling rules oblige the casino to confirm who you are, and Roby Casino closes that check within 54 hours.

Start the check

MGA LicensedLicensed by the Malta Gaming Authority under MGA/B2C/808/2013. Roby Casino Ltd. is a regulated operator registered in Malta (C-54813).

Six lines on the check

Who looks at your papers?

Six lines cover who runs the check, how long it runs and where to write.

Checking party

Roby Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/808/2013

Time needed

54 hours

Mandatory by

Before the first withdrawal, at the latest

Questions go to

[email protected]

Minimum age

18+

Papers accepted in one go

Get through the check on the first try

Roby Casino reads every file once, so a clean upload at the start saves a repeat round later.

The open tab

Log in and open your profile, where the verification tab sits next to your payment details; the tab lists every paper still outstanding.

Your first file

Photograph your identity paper in daylight on a flat surface, all four corners inside the frame and no finger over the printed text.

One clean statement

Pull a recent bill or bank letter showing your name and address as typed on your account, then send it as one unedited image.

While you wait

Watch your inbox for 54 hours; if a file comes back blurred, resend only that paper and the queue keeps your place.

What gets checked

The document set Roby Casino checks

This block settles which papers count, what each one establishes and what the copy has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Copy showsAll four corners, photo and number readable

Proof of address

ConfirmsWhere you live now

Copy showsYour name, full address and a recent date

Payment card photo

ConfirmsThe card you deposited with

Copy showsFirst six and last four digits, middle covered

Files that clear the queue

Trimmed corners. Cropping trims the document's edge, so the checker cannot see the full frame or the corners where tampering shows. Photograph the whole sheet flat, edges in shot Skip any app that resizes or retouches

Is my old licence still fine? An identity document with a passed expiry date is no longer accepted proof under the license, whatever else it shows. Check the expiry date before you photograph Send the newest valid document you hold

A full frame that passes. Glare, a thumb or a folded corner hides the photo, the number or the machine-readable strip the checker reads against your details. Lay the document on a dark, flat surface Hold the phone still and use daylight

Asked once, not accused

By the terms of its Malta Gaming Authority licence MGA/B2C/808/2013, Roby Casino Ltd. must establish where player money comes from. Bear in mind the request is a routine AML step applied across the account base, never a signal that you are suspected of anything.

Depending on your activity, the checks team may ask for one or more of the following.

Recent bank account statement
Payslips or an employment letter
A recent tax assessment
Proof of a property sale
A pension or benefit statement

Four triggers

When the request lands in your inbox

Reading this leaves you ready for the four moments the checks team gets in touch.

Correct the mismatch early

A spelling or address mismatch between your account details and your documents flags the profile, so a person reviews it before anything moves.

Proving 18 or over

Age is confirmed at the door: the moment you register or first deposit, proof of identity shows you are 18 or older.

What holds my payout?

Before the first payout leaves, the full set is completed: proof of identity, proof of address and a photo of the payment card used.

A deposit out of character

Activity far outside your usual pattern prompts a closer look, and the checks team may request source of funds paperwork alongside the standard documents.

Question desk

One review now, no repeat later

Roby Casino treats questions as part of the check, so each reply below is short and exact.

What do I do if you reject my document?+

After a refusal, the reply from our verification team names the fault: glare, a cropped edge, an expired date. A replacement sent to [email protected] joins the same queue. Most files clear once the light and the four corners are right.

What license does this casino hold and who issued it?+

Since 2013 the site has run under the Malta Gaming Authority, license MGA/B2C/808/2013, held by Roby Casino Ltd. of Birkirkara. That regulator sets the checks described on this page.

My name changed since I signed up; what happens now?+

A new surname needs a second paper tying it to the old one, such as a marriage certificate or a deed poll. Until both sit on file, the wallet name and the ID will not match. Both go together to [email protected] for one review.

Are my documents safe when I upload them?+

They are safe. Each file travels under 256-bit AES encryption and only the verification team opens it, for the check itself. Any question about the handling of one goes to [email protected].

When will you ask me to verify my account?+

At the latest, the check is settled before your first withdrawal, as the license requires. It can be asked for earlier, at registration or at the first deposit. A file sent early simply waits on the account.

Does a phone photo work for the document check?+

Yes, a phone is all most players use. The camera app saves a file big enough for review, and screen brightness has no effect on the result. What matters is the print, not the device.