Answers In Minutes

Need Help Now? Roby Casino Support Answers Around the Clock

Live chat, e-mail and phone connect you to Roby Casino support around the clock, and the usual wait is three minutes.

Start the chat Licensed and audited since 2013

Paid today

851,037 NZ$

5,957 Playing now

MGA LicensedLicensed by the Malta Gaming Authority under MGA/B2C/808/2013. Roby Casino Ltd. is a regulated operator registered in Malta (C-54813).

Fast WithdrawalsAverage payout processed in 24 minutes. Up to NZ$76,000 per withdrawal, with NZ$16M paid weekly to 658,000+ players.

Data ProtectionYour transactions are secured with 256-bit AES encryption. Independently audited by Gaming Laboratories International and eCOGRA.

Roby Casino Channels

Roby Casino Keeps Three Lines Open

This block settles which of the three lines to use, and how long each one usually takes.

Talk To Someone Now

Live chat sits inside your account and answers the fastest, typically in three minutes, so use it for locked accounts, failed deposits and anything urgent. The line stays open at every hour.

Open chat

Put It In Writing

Write to [email protected] for statements, bonus queries and documents you want to keep in writing; replies usually arrive within twenty-four hours, which suits matters that can wait a day.

Write to support

Roby Casino By Phone

Call +64 9 524 1467 (NZST) when speech is easier than typing, for example a payment you did not expect; the average call is answered in three minutes, every hour of the day.

Call support

Six Facts

A Local Number, A Local Clock, Four Languages

This block settles where New Zealand players land when they call, write or need someone to talk to.

How to reach

New Zealand phone+64 9 524 1467

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

E-mail address[email protected]

Who watches

Supervisory authorityMalta Gaming Authority, MGA/B2C/808/2013

Where to turn

Gambling help locallyProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-venue Exclusion Programme

Independent Gambling Support In New Zealand

Not every problem belongs with a casino's support desk. Organisations independent of Roby Casino and of any operator help New Zealanders with gambling harm, offering counselling, budgeting advice and exclusion from venues, at no cost and with no link to your account here.

Problem Gambling Foundation of New Zealand. Counselling and confidential one-to-one support for anyone affected by their own or someone else's gambling.

Gambling Helpline New Zealand. A national helpline for gamblers and their whānau, staffed day and night for immediate, confidential advice.

Multi-venue Exclusion Programme. A way to be barred from multiple venues at once, so the decision holds across your whole area.

Right Desk

Send It Straight To The Right Desk

After reading this you will have chosen one inbox and skipped the forwarding that slows a reply.

Account matters

Support desk for anything general[email protected]

Verification of identity documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Formal complaints and escalation[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

What You Gain By Escalating

A Complaint That Stalls Moves Up The Chain

Read this after a support reply leaves your issue unresolved and you want it reviewed.

Complaint Sent To The Complaints Desk

Write to [email protected] with your account email, the dates involved and what went wrong. Keep the same thread once they reply.

Send The Missing Detail

The complaints desk reads your message and answers with findings, usually within one working day. Add any missing detail they ask for in that reply.

A Second Set Of Eyes

If that answer still misses the mark, ask for a manager review and say plainly why. A second person rechecks the case and replies with a final position.

Roby Casino Final Position

Roby Casino sends you a final written position, and if that leaves you unsatisfied you may take the matter to the Malta Gaming Authority.

Know Who Runs It

You Want To Know Whose Site This Is

After reading this you will know which company operates Roby Casino and under which licence.

The Company

Legal NameRoby Casino Ltd.

Company NumberC-54813 (Malta)

Registered AddressTriq il-Kbira, Birkirkara

The Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/808/2013

Written Contact

Support E-mail[email protected]

Roby Casino Answers Faster With These Details

Gather the following before you open a chat, write an e-mail or ring the line.

Registered e-mail address on the account
Your account number or player ID
Dates and times of the transactions
Screenshots or reference numbers of the issue
Photo of the payment card used

Midnight Or Mud

Licence, Closures And Waiting Times

Seven short replies that cover licence, closure, escalation, checks, hours, languages and identification.

trustWhy is this casino licensed from Malta instead of here?+

Roby Casino Ltd. holds a Malta Gaming Authority licence, numbered MGA/B2C/808/2013, granted under company number C-54813 (Malta). That regulator oversees every game, payment and payout on this site. Your bets therefore sit under European licensing rules, not a New Zealand licence. The company is registered at Triq il-Kbira, Birkirkara.

trustWhen does a closure actually start on my account?+

Closing stops future play and is permanent. Live chat can action the request straight away; e-mail takes longer because the reply queue runs to about a day. Before it goes through, any pending withdrawal settles first. Kicking off with a self-exclusion may suit you better if you want quick protection.

trustWhen can I take an unresolved dispute further up?+

If a reply leaves you flat, say so in the same thread and a senior agent picks it up. Most escalations get an answer inside one working day; live chat can pass it upward on the spot. Should that still fall short, the Malta Gaming Authority takes complaints as the named regulator.

trustWhat happens when my documents go in for checking?+

Once you send the three documents, checking usually finishes within fifty-four hours. A card photo, a proof of address and a proof of identity are what the team expects. If a scan is too dark or a name is unclear, the clock restarts from the new upload.

trustWhat happens if I need help at night or on Sunday?+

Support runs around the clock, so three in the morning in Auckland is as busy as midday. That covers weekends and public holidays too, with no closed window. Someone answers live chat or the phone line within minutes at any hour.

trustWhen I write in Finnish, who picks the message up?+

Four languages are staffed: English, German, Finnish and Norwegian. Send a message in one of them and the right agent gets it. Requests in any other language are answered in English.

trustWhy does chat ask for details when it already knows me?+

Your login stays out of any conversation; an agent never asks for it and you should never share it. To open the account they want your full name, date of birth and the e-mail registered on the account. A card's last four digits help when the question is about a payment.

Seven Timings

You Need To Know When A Reply Lands

After reading this you will know which channel answers quickest at the hour you are in.

Live Chat

Live Chat HoursAvailable around the clock

Chat First ReplyThree minutes

All Hours Shown InNZST

E-mail

E-mail Address[email protected]

E-mail ReplyTwenty-four hours

Phone

Phone Number+64 9 524 1467

Phone Waiting TimeThree minutes