Steady play, clearly framed

Roby Casino responsible gambling for players in New Zealand

Play only from 18+, and every Roby Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your limit

MGA LicensedLicensed by the Malta Gaming Authority under MGA/B2C/808/2013. Roby Casino Ltd. is a regulated operator registered in Malta (C-54813).

Support at a glance

Before your first deposit

Four plain facts settle who runs your account, who regulates it and whom to ring.

Minimum age18+

LicenceMGA/B2C/808/2013

Gambling Helpline0800 654 655

Limit questions[email protected]

Five tools inside your account

When play needs a boundary you pick

One worry fades here: that a limit can only be arranged after a bad night.

Set the ceiling first

A ceiling on what you put in sits in your account, checked before each payment. Turn it on when a payday or a good mood might push you further than you planned.

An evening with a floor

Stops play when your net losses across the period reach a figure you chose. Switch it on if you would rather a session end on your terms than on your balance.

A nudge that time has moved

A quiet message appears after the interval you set, telling you how long you have been playing. Switch it on if hours pass without your noticing while a game holds your attention.

A firm line, held by us

Closes your account to play for a period you choose, and customer support cannot reopen it early. Choose it when stopping by willpower has already failed more than once.

Running totals on screen

Shows your running session time, spend and net result on screen as you play. Turn it on if you want the figures in front of you rather than in your memory.

A few minutes of setup

A first limit in a few quiet minutes

Roby Casino keeps the setting where you can reach it: inside the account you already use.

A look before a change

Sign in and open the settings area behind your profile, then check which tools are already switched on before you change anything.

When the worry is time

Pick the tool that matches the worry you have: the money you put in, the money you lose, or the time you spend playing.

Does that figure look right?

Choose the figure or the interval, then the day, week or month it applies to. Read it back once, because a limit is meant to hold you later.

Your confirmation arrives

Save the change and look for the confirmation message in your account. If the setting has not appeared, ask customer support before you play.

Choosing your distance from play

Set it before the urge arrives. A time-out is a break of hours or days, chosen in the casino account before you want it. Setting one closes play for that stretch and holds while it runs, so the account stays open and simply rests.

A closed door, not a dimmed one. Self-exclusion shuts access for a long period instead of a pause, and it cannot be undone early. You switch it on in the account, and the platform keeps you out for the span you picked, up to two years where that duty applies.

No national register here. New Zealand keeps no national self-exclusion register, so the casino account is the place to set an exclusion yourself. For support alongside it, the Gambling Helpline Aotearoa answers free, day and night, on 0800 654 655.

Who checks the age in a shared home?

Checked first, paid later. Opening an account at Roby Casino runs an age check, and documents proving identity are requested before the first withdrawal is processed. Play is reserved for people aged 18 and over, without exception.

A shared phone in the house. Gambling sites can be filtered on a shared home computer or phone with blocking software, set at device level before anyone logs in. Installing a filter takes a few minutes and covers every browser on that device.

Where do I start with my brother? Talking plainly, without blame, gives a relative room to explain what they are spending, and the Gambling Helpline Aotearoa advises relatives as well as players. A calm conversation can be the first step towards a plan.

Catching it before the mood flips

Noticing the shift early is easier than arguing with it later, because the signs arrive quietly and get loud. A limit or a pause is the first practical step, and both sit in the account already.

Look down this list and see what sounds familiar from the last few weeks.

Chasing a loss with another deposit
Hiding your play from people close to you
Borrowing money to keep playing
Playing longer than you meant to
Feeling flat or irritable when you stop
Spending money set aside for bills
Promising to cut back and not managing it

Free and private

A person on the other end

It matters once the worry is bigger than a setting, for you or someone close.

Gambling Helpline Aotearoa

The helpline takes calls from players and from relatives, day and night, at no cost, and a text option sits alongside the phone. Conversations stay confidential, so you can speak plainly about what is happening. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support are offered around the country through this foundation, with 18 clinics and several ways to make contact. Relatives are welcome to reach out alongside the person who plays. pgf.nz

Safer Gambling Aotearoa

This Health New Zealand information site is written for people who gamble and for their families, covering signs of harm, practical tips and a finder for support nearby. It is reading, not counselling, and a calm place to start. safergambling.org.nz

Six short answers

What happens once a limit is on?

Answers below start where your account does, at the settings you control yourself.

Does excluding myself here also block me at other casinos?+

No. Self-exclusion is set inside your Roby Casino account, and New Zealand has no national register that would carry it to other operators, so it covers this brand's platforms alone. Other sites would need their own request from you.

How do I ask support to shut my account permanently?+

Email the support address shown on this page from your registered address and ask for permanent closure. The team is available around the clock and will confirm when the account is shut. Nothing is needed beyond the request itself.

Can I call the helpline about my husband's gambling?+

Yes. The Gambling Helpline Aotearoa takes calls from relatives as well as from players, at any hour, and a free text option exists. Counselling through the Problem Gambling Foundation is also open to family members.

Does self-exclusion stay on until the end of my choice?+

No, it holds for the whole period you chose and cannot be shortened from your side. Picking the length carefully beforehand is worth the extra minute.

What if the limit I chose stops feeling right?+

Limits live in one section of your account, and any change to them is made there, not through support. Open the same settings you used the first time and adjust the figure. Lowering a limit is always the safer direction to move.

Why does the casino need my ID before I can play?+

Gambling here is for adults, and 18 is the age the licence sets. Identity and age are verified before an account is activated, which is also how the one-account rule is kept. That check happens before any deposit, not after.